Insights

Mentoring is one of the most powerful things you can do to raise the performance and wellbeing of your people. But many firms waste the opportunity by matching their mentoring pairs as if it were a dating app.

Is your 2025 planning a rinse and repeat exercise? Professional services firms often struggle with disconnected, ineffective strategic planning for various reasons. How can it be done differently?

Anyone who works in professional services knows a firm who lost a key client and didn’t understand why. Renee Taylor explains how that can happen and advises on the antidote - a well run program of annual client reviews.

The end-of-year performance review is often seems like an obligation, just rounding off the process. Julie Scardamaglia explains why it’s important for keeping people, especially if you haven’t paid enough attention during the year.

Insight articles on your website and promoted in social media are one of the best value ways to remind clients who you are and what you do. Kate Dunstan shares some DOs and DON’Ts.

The end-of-year performance review is often seems like an obligation, just rounding off the process. Julie Scardamaglia explains why it’s important for keeping people, especially if you haven’t paid enough attention during the year.

Insight articles on your website and promoted in social media are one of the best value ways to remind clients who you are and what you do. Kate Dunstan shares some DOs and DON’Ts.

It’s a common problem for startups and mid-sized professional services firms. The need strategic specialist advice to grow the firm, but can’t afford it. Their solutions often don’t work, but this one does.

Asking for promotion and a salary raise is common when people are unhappy in their job. But tit’s not actually what they value and it’s not what keeps good people in their jobs. The answer is something more fundamental.

Ask five firm leaders what makes a great culture and you’ll get five different answers, but it’s unlikely one of them will be good internal communications. Which is a shame, because it’s critical.

In professional services, effective business development extends beyond the traditional model of networking often led by charismatic extroverts. By understanding three personality types, firms can help their professionals develop authentic business development approaches that match their strengths.

With everyone at the office less, the opportunities to meet in person are reduced, even more so the clients’ desire to attend BD events. Business development in the hybrid world requires a different, more targeted approach and a different set of skills.

Small to mid-sized professional services firms make up the vast majority of the market in Australia, but they receive only a fraction of the kudos. Partly because they often don’t have the expert practice management advice in house that the larger firms take for granted. But that’s easily fixed.

Learning and development (L&D) isn’t just something staff want—it’s something they expect. But the real winner here is the firm. When firms invest in L&D, they retain top talent, keep teams adaptable, and ensure everyone is performing at their best, especially during tough times.

In the fast-paced world, it’s easy to get caught up in thinking marketing is simply posting one idea after another on social media without a clear direction. To truly succeed in achieving marketing objectives, a solid strategy that defines your goals and how to achieve them is essential before jumping to tactics.

The biggest mistake professional services firms make with their marketing communications is writing them in the same voice as their client communications. Here are three tips to make your marketing communications more readable.

Business development is more than just a coffee. But often that’s all consultants are doing – and all their firms are counting. Here are three tips to turn those coffees into real business development and potential for new business.

Professional services firms often don’t realise that the strongest messages to the market come from their own people. Every client interaction is a reflection of who you are as a firm.

When we’re working to build our business and meet revenue targets, it’s tempting to take every job that walks in the door, or to undertake every task an existing client presents. But is that the right way?